Since we are expecting a lot of shipments again as usual during Thanksgiving/Black Friday / Cyber Monday, and the whole Buyandship team is ready to help out with all the boxes and packages, that will be coming to our warehouse soon! But still we will need the cooperation of you, our members, to be able to deliver the parcels as quickly as possible!
Before the parcel arrives at the overseas warehouse, you should know:
Our United States, UK and Japan warehouses will work hard and to their best to arrange the check-in of every parcel as quick and efficient as possible. However, because of the large increase in the volume of goods, there might be a chance that the parcel can only be checked in after the second day after its arrival.
Please also remember to declare your shipment on time and accurately for a smooth transfer process. Without a correct declaration, the shipment may be delayed and not transferred to our HK warehouse immediately.
We will try our best to always send the parcels direction HK warehouse as quick as possible, but please note, that during the busy time after Thanksgiving / Black Friday / Cyber Monday it might take up to 3 days for us to check-in your parcel and forward to our HK warehouse. After your shipment has been sent out, it will take around 6-10 days until it arrives at our HK warehouse and several more days to move onwards to your destination in Malaysia after your payment. We appreciate your understanding and patience with us for this..
During the big sale period, remember that you can ship height/width/depth measurements of up to 160cm, but be careful to not exceed these limits, otherwise the shipment cannot be shipped to our Hong Kong warehouse!
After the shipment arrives in Hong Kong, you need to know:
If you are planning to shop for Christmas gifts, and since we are expecting a large number of shipments to arrive at our warehouses, the time required to process consolidations will be slightly longer than usual, so please bear with us and order your purchases sooner rather than later! We appreciate your understanding! Also, it is best to think about whether to ship your shipments as an individual package to consolidate shipments – as well as the possible tax implications should your consolidated shipment cost more than RM500. So if you want to receive your orders as soon as possible and avoid getting taxed, we highly recommend you to choose the Single Shipment method. This way, you don’t have to wait until all parcel arrive at the warehouse, and you will receive your individual parcels sooner.
Regarding our customer service:
Buyandship is offering a customer-oriented service and usually we are able to answer your inquiries within 30 minutes, but due to all the messages and inquiries we will be getting during the Thanksgiving/Black Friday / Cyber Monday Sales please expect an average of 2-3 hours for an answer to your questions. Thank you for your understanding and patience in this matter!
Although we do as much as we can, with all helping hands we can get, it is inevitable that the delivery time will be slightly affected. Generally, it takes 1-3 working days for the goods to be shipped out of the warehouse. We try our best to bring the parcels back to Hong Kong and on to you as soon as possible. However, due to the increase of orders and parcels during that time, it can take between 8 – 15 days working days for your shipment to arrive to you.