As of today, our Japan warehouse has resumed normal operations. However, shipments that were received on the 18th, are the only ones pending, along with 2 containers that have arrived in Hong Kong left to be processed. If your shipment delivery time does not show 「EXPECTED BY Mar 12, 2020 – Mar 18, 2020」please let our customer service personnel know.
Do note that there is a drastic reduction of flights (passenger and cargo) going out of Japan, so the time for shipments from Japan is still expected to be longer than usual.
Shipments that were sent through various locations in the US earlier have all been sent back to Hong Kong. However, due to the overflow of shipments, the Hong Kong warehouse is working around the clock to process the backlog of shipment check-ins. Although the US warehouse is now back to normal, due to the problems ongoing in the US, there is an expected delay for shipments going in and out.
Since the beginning of February, shipments sent to our warehouse in bulk pallets were received as a general BNS signature. However, we noticed that some shipments that were supposed to have been received were sent to other forwarding companies within the vicinity. Nonetheless, we are working with the courier companies to retrace these missing shipments and ship it back as quickly as possible.
In Thailand, shipments were sent out from the Thai warehouse in batches, after sorting out shipments containing masks that were able to be returned. Using different channels, we have managed to export it out and those should be arriving in the Hong Kong warehouse around the 20th of March.
Due to the significant increase of Covid19 cases in Italy, we do not recommend using the Italian warehouse for any shipments at this point in time.
As there are limited cargo flights going out from the UK at the moment, we are reducing the number of times shipments going out from our UK warehouse, temporarily, from twice a week to once a week, every Friday, at this time.
🇰🇷 South Korea
Operations in the South Korean warehouse has returned to normal and delayed shipments have been processed through, except for shipments containing masks and sanitizers.
🇭🇰 Hong Kong
Starting Monday, our Hong Kong warehouse operations have started operating on a 24-hour basis. We hope to speed up the processing of backlogs within March and return to normal efficiency as soon as possible.