【Service Announcement】Warehouses Service Status (Updated on March 29th)

Warehouse Service Status

 

Japan
Our warehouse is operating as usual. Due to the great reduction of flights, please expect delays on all shipments, especially for those shipments containing food and liquid. The checking-in and checking out for these kinds of shipments will be longer than usual. Hence, we strongly advise members to not purchase any items containing liquids and food at this time.

 

US
Our warehouse is operating as usual. The recent restriction in Oregon does not affect the logistic service. However, please expect delays on shipments due to the reduction of flights.

 

UK
(Updated on March 29th) Since the building where our UK warehouse is located has confirmed a COVID-19 case, all staff of our UK warehouse will be in self-isolation for 14 days, starting from next Monday (March 30th). From now on, UK warehouse will temporarily suspend its daily operation, including receiving, checking-in and sending out parcels, until further notice.

 

Italy
Our warehouse operates as usual. Considering the widespread of the coronavirus in Italy causing limited flights, members are not recommended to use this warehouse for transshipment at this present time.

 

Australia
Our warehouse operates as usual. Considering the hygiene condition, our warehouse will check-in parcels on the following working day after we receive the parcels to lower the health risk to our staff when in contact with parcels. Meanwhile, due to the great reduction of flights, please expect there may be a delay on shipments being sent out. We are sparing no effort to ensure there is sufficient frieght quota. In case of situation changes, we will announce as soon as possible.

 

China
China transshipment service continues to be suspensed. Parcels checked-in between Feb 22 and Feb 29 will arrive in Hong Kong in coming two weeks.

 

Korea
Our warehouse operates as usual. The local government has enacted a strict restriction on disinfecting resource measures, including face masks, against the spread of virus. Please check the Prohibited Item Catalog before shopping. Any goods restricted in export will be regarded as abandoned, without any compensation.

 

Thailand
Our warehouse operates as usual. The local government has enacted a strict restriction on disinfecting resource measures, including face masks, against the spread of virus. Please check the Prohibited Item Catalog before shopping. Any goods restricted in export will be regarded as abandoned, without any compensation.

 

Hong Kong
Our warehouse operates as usual. Due to the great reduction of flights, please expect delays on shipments going in and out of Hong Kong.