One of the biggest sales is coming in less than a month. Trust us, no one wants to miss the lowest deals from Black Friday. Unfortunately, many major US retailers do not offer international shipping, but you don’t have to worry about that since Buyandship is here to help!
Every second matter when you’re shopping for Black Friday. Therefore, saving our warehouse address as a default on every single online store you’re planning to shop is an important move. The faster you make a purchase, the sooner your shipments will arrive at our warehouse and be ready to deliver to you. To ensure a smoother and faster shipment, we’ve written some tips just for you!
Parcel Forwarding Tips for Black Friday Orders
1. Potential Address Issues
If an error message occurs when you try to fill in our U.S. warehouse address, you can try to enter 13822, Northeast Airport Way in another format. If there is no space to add your Buyandship user ID to your name, or your address, please try to add it to the “Address Line 2”.
It’s a MUST to add in your Buyandship user ID so we can identify your parcel.
2. Correct Use of Zip Code
Please note that the only and correct ZIP Code of our U.S. warehouse is 97251-9614. Alternatively, you can use 97251 if the shopping site only allows a 5-digit ZIP Code. Please do double check if your pre-filled delivery address on your customer account on shopping sites is up-to-date.
3. About Billing Address
If you want to use our warehouse address as the Billing Address for your order, please use your real name. In some cases, your transactions will be rejected when you use our warehouse address as the Billing Address. If it happens, please use your own and real local address as the Billing Address instead.
4. On-time Declaration & Check-in Time
Remember to declare your parcels once you have received the tracking no.! As long as you remember to declare the shipment on time and accurately (before your shipment arrives at the warehouse), our colleagues at the U.S. warehouse shall be able to handle your shipment as quickly as possible. Due to the high volume of orders during the entire December, the check-in time of your parcel may take longer than usual. Please be patient and contact our Customer service, in case your parcel hasn’t been checked in after a few days. If you haven’t declared your parcel before its arrival at the warehouse, the check-in time of your parcel will be delayed for 3-5 working days as priority will be given to those pre-declared parcels.
5. Shipment Size Restrictions
During the shopping season, please bear in mind the size of your parcel/shipment. Either side cannot exceed 100cm and the sum of all three(3) sides cannot exceed 150cm. The shipment will otherwise be rejected and cannot be transferred to Hong Kong and subsequently to Malaysia.
6. Most Asked About Product Categories that Have Restrictions
1. Electronics & Gadgets
➡️ For all electronics, the power output must not be more than 100Wh. Please note that these warehouses CANNOT receive electronic purchases with built-in battery: Italy, Korea, Australia, Thailand and Indonesia.
➡️ As per stipulated by Jabatan Kastam Diraja Malaysia, devices with Bluetooth and Wi-Fi connectivity will be required to go through SIRIM certification.
2. Vitamins & Supplements
➡️ Vitamins and supplements are highly regulated in Malaysia, therefore please ship at your own risk. Do note we bare no responsibility if your shipment gets detained by the Pharmacy Enforcement Division and will not be able to assist customers in acquiring the necessary import certification if required.
➡️ We suggest to keep the total shipment value below the RM500 threshold and not ship these items in bulk if you choose to purchase from this product category.
3. Cosmetics & Skincare
➡️ Powder-based makeup and skincare are generally accepted in our warehouses, except for Italy and Indonesia. For creams and liquids, there is a limitation of 100ml per packaging/bottle. There is also a limit of 3 x 100ml product per shipment order.
➡️Similar to Vitamins & Supplements, Cosmetics & Skincare are highly regulated by the Pharmacy Enforcement Division — ship at your own risk. We suggest not to purchase and ship these items in bulk, and to keep the total shipment value below the RM500 threshold if you choose to purchase from this product category.
For the full and comprehensive list, please read here. If you’re still unsure, kindly contact one of our Customer Service representatives via live chat or Facebook. Please understand that the above information is for reference only and the Malaysian Customs has the right to make a final decision.
7. Freight Calculation
Delivery fee of your shipment is based on the weight but not the size of your shipment. There are 2 types of pricing scheme—Delivered Duty Unpaid (DDU) and Delivered Duty Paid (DDP). Click here to learn about DDU and DDP.
For DDU, you shipment will pass through Malaysian Customs and you may need to pay for any duties or taxes if occur. In general, tax usually occurs when the CIF value of shipment is more than RM 500. There are 2 couriers for DDU. UPS will cost RM50 for the first pound, and RM22 for each additional pound. Quantium Solutions (QS) will cost RM22 on each pound.
For DDP, Buyandship will pay for the duty and tax of your order as long as there’s no false declaration of your shipment. However, we will charge you back if you have misdeclared the parcel value according to Malaysian Customs assessment. Each pound would cost RM26.
To calculate your package weight, you can check out our Delivery Fee Calculator.
8. Storage in Hong Kong Warehouse
Free storage of parcels arriving at our Hong Kong warehouse is 21 calendar days. The free storage period begins on the arrival date of parcels at our HK warehouse. An overdue fee will be charged for each parcel from 22nd day onwards. Any parcels which have been overdue over 30 days will be regarded as abandoned.
9. Get Your Items Quicker & Less Chance to Get Taxed
Since we are expecting a large number of shipments to arrive at our warehouses, the time required to process consolidations will be slightly longer than usual. Please bear with us and order your purchases sooner rather than later!
Also, it is best to think about whether to ship your shipments as an individual package to consolidate shipments, in addition to the possible tax implications should your consolidated shipment cost more than RM500.
If you want to receive your orders as soon as possible and avoid getting taxed, we highly recommend you not to consolidate your parcels. This way, you don’t have to wait until all parcels to arrive at the warehouse, and you will receive your individual parcels sooner.
10. Customer Service Wait Times
We strive to provide world-class customer service and usually, we are able to answer your inquiries within 30 minutes, but due to all the messages and inquiries we will be getting during this peak sale period, please expect an average of 2-3 hours for an answer to your questions.
Let’s not lose your head (or your sanity) and shop the Black Friday 2021 sales with Buyandship! Stay safe and have a fuss-free shopping experience when you shop online. Shop smart from 11 different countries through Buyandship’s international parcel forwarding service.
Take these tips and enjoy the beauty (you don’t even need to leave the comforts of your own home!) of online shopping with Buyandship on 2021 Black Friday.🧡