【Service Announcement】Warehouses Special Service Arrangement in SEP/OCT Holidays

Due to the public holidays in different regions, Hong Kong and some of our overseas warehouses will be closed during the holidays in September and October, as shown in the table below. Please note that no parcel will be received, checked in or sent out during the closure of the warehouses. Please do not choose to deliver your parcels during that period. The courier will arrange the delivery to the next working day if the parcels have not been successfully delivered. Our warehouses will be closed on the following days. Warehouse Holidays Japan warehouse September 21st – 22nd China warehouse October 1st – 8th Korea warehouse September 30th – October 4th and October 9th Hong Kong warehouse October 1st – 2nd and October 26th For more information on the operation hours, please refer to Member Centre > Overseas Warehouse Addresses. Thank you for your patience and consideration.

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【Service Announcement】Old China Warehouse: Temp Auto-transfer Service Ends

  The temporary auto-transfer service of parcels arriving at the old warehouse will end on Sept 15th. Please update your delivery address on shopping sites with our new warehouse address now. Along with the old warehouse closure, our new warehouse has been operating in the same city since early September as previously announced. Starting from Sept 16th, we will not be liable to any parcel loss nor delivery delay in relation to the old warehouse. Please immediately contact your sellers for updating your delivery address if you have any parcels addressed to the old warehouse. For details of the above-mentioned auto-transfer service, please refer to the previous service notice regarding our warehouse relocation. >> Get the latest Overseas Warehouse Address  

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【Service Announcement】New Indonesia Warehouse Launch

In order to enrich your overseas online shopping experience, we have added a new warehouse in Indonesia on 2 September. You can now check out the address of Indonesia warehouse and relevant information on Member Centre > Oversea Warehouse Addresses > Indonesia. You can enjoy the Indonesian shipping service by filling in the address of our Indonesia warehouse as your overseas delivery address and any information required when shopping online on Indonesia websites. Please remember to declare your parcel after your purchase. For the fee calculation, please refer to Pricing. Before shopping, please check the Prohibited Items Catalog carefully, and be aware of the parcel restrictions listed on Oversea Warehouse Addresses.

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