- Please go to Membership Centre > Overseas Warehouse Addresses to obtain related warehouse address
- Fill in our overseas warehouse address as the shipping address and your name and membership ID as the receiver during checkout.
- You can fill in your credit card billing address or our overseas warehouse address as the billing address
Declare Your Package
- After receiving the tracking number and shipping courier details by your online retailer, you can declare your parcel on our website
- Enter the tracking number and other information here “Click here to add a new shipment” through our membership center
- Please declare your parcel before it arrives at the oversea warehouse, as undeclared parcels will not be shipped to Hong Kong.
Once you’ve received a Tracking Number, please declare your package ASAP!
Consolidating Multiple Packages in One Package
- The shipment will be delivered to our Hong Kong warehouse before it will be delivered to Malaysia as instructed
- When the package has arrived at our Hong Kong warehouse, we will inform you directly via email.
- Please contact us if your package status has not changed after 48 hours when the package has arrived at our Hong Kong warehouse
- Delivery fee will be calculated based on the sum of the chargeable weight
- When you are ready to receive your parcels, you can merge the packages into one and add your address in Malaysia
- When consolidating multiple packages into one, the parcel may be repackaged with no extra charges
- Choose to pay by Buyandship Points / Credit Card Payment
- Delivery fee needs to be paid before the package leaves our Hong Kong warehouse, otherwise the package will not be sent to Malaysia
Reminder: Please go to Membership Centre > Delivery Address and enter the address you wish for the package to be delivered to.
- Expected time of delivery to HK warehouse: US, UK & AU within 4-6 days / Japan, Korea, China within 2-4 days
- We will send out your package within 1 to 2 days upon receipt of your “Consolidated Shipping” request and payment
- Home Delivery to your address takes about 2-4 working days, but in case of customs inspection the time of delivery may be delayed
Cut Off / Shipping Time
- Packages arriving from our overseas warehouses will be checked out as soon as possible
- When the delivery status of the package has changed to “Check Out”, it means that the package has been arranged for delivery to our HK warehouse
- Arrival time will be postponed by global public holidays
- Delivery Dates are as follows: 5 times a week, every Tuesday to Saturday MYT
- US Warehouse: 5 times a week, every Tuesday to Saturday MYT
- UK Warehouse: 2 times a week, every Tuesday and Friday MYT
- Japan Warehouse: 5 times a week, every Tuesday to Saturday MYT
- Korea Warehouse: 5 times a week, every Monday to Friday MYT
- China Warehouse: 5 times a week, every Monday to Friday SGT
- Australia Warehouse: 1 time a week, every Friday MYT